National Deliveries (The Netherlands)
Your package will be processed within 2-4 working days after you place an order. Our packages that are send within The Netherlands will be send by Post NL. The terms of PostNL are applied here, please click here for the Terms of Service of PostNL
Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.
International Deliveries
Our packages for international deliveries will be send with DHL. Your package will be processed within 2 – 5 working days after you place an order. Within Europe delivery can be made within 2 working days, outside of Europe the delivery can be within 5 working days, depending on the circumstances e.g. time difference. At the time of shipment you will receive a track and trace number for your reference.
Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.
Returns
Our return policy is simple – we will accept returns for any reason, and issue a refund. Anything that has been purchased online can be returned to our warehouse. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed.
- All products must have all original Laboratorium LA tags still attached.
- Shipping back to our warehouse is at the customer’s own cost.
Regular sale
Any products purchased in our regular sale can be returned only when complying with the above rules and will be fully refunded.
Refunds
As soon as we have received your return and it complies to our return policy, it will take approximately 5 to 10 business days to process your refund.
Faulty Items
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or of the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Laboratorium LA and will be judged in a reasonable way.